Privacy Policy

Man and Van Mile End Privacy Policy

This Privacy Policy explains how Man and Van Mile End collects, uses, stores and shares personal data relating to customers and prospective customers in the Mile End area. It also describes your privacy rights and how you can exercise them under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Man and Van Mile End customers, and anyone who enquires about our services, within the Mile End area. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Man and Van Mile End acts as the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you request. This may include:

Identification and contact details: name, residential or business address, collection and delivery addresses, and similar contact details you provide when making an enquiry or booking.

Booking and service information: details about your move or transport request, dates and times of service, property access information relevant to the move, inventory or description of items to be moved where provided by you, and any instructions or notes you give us.

Communication records: information you provide when you contact us, including by phone, online forms, or other communication methods, as well as any correspondence or feedback you send us.

Payment and transaction information: information related to payments such as payment amount, date, and method. We do not store full payment card details where a third-party payment processor is used.

Technical and usage data: limited technical information generated when you visit our online pages or use any digital tools we may provide, such as basic device and browser information and how you interact with our content, to the extent this is necessary for security, analytics, or service improvement.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under UK GDPR. Depending on the activity, we rely on the following lawful bases:

Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to provide man and van services, manage bookings, and communicate with you about your move or transport.

Legal obligation: to comply with legal and regulatory requirements, including record-keeping, tax and accounting rules, and responding to lawful requests from authorities.

Legitimate interests: to pursue our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This can include managing and improving our services, preventing fraud or misuse, handling customer queries and complaints, and keeping basic records of past services for reference and dispute resolution.

Consent: where required by law, for example for certain types of optional marketing. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our services: arranging, delivering and managing man and van services, allocating staff and vehicles, and ensuring safe and efficient collection and delivery of your items.

To manage bookings and customer relationships: confirming bookings, adjusting or rescheduling services, handling queries, providing quotes, and updating you about the status of your service.

To process payments and invoices: issuing invoices, processing payments, managing refunds where applicable, and keeping appropriate financial and accounting records.

To communicate with you: responding to your messages, providing customer support, notifying you of important information about your booking, and sending service-related updates that are not marketing.

To improve our services: reviewing feedback, analysing service usage, training staff, and improving efficiency, safety and customer experience.

To comply with legal and regulatory requirements: keeping necessary records, cooperating with lawful requests, and maintaining appropriate security and safety standards.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we apply the following retention periods:

Booking and service records: retained for a period that allows us to manage ongoing service issues, handle complaints or disputes, and comply with tax and accounting obligations. This may typically be up to six years from the end of the relevant financial year, in line with standard accounting requirements.

Communication records: kept for a period that allows us to respond to queries, track service history and handle any follow-up matters, after which they are securely deleted or anonymised.

Technical and usage data: kept for a shorter period proportionate to the purpose of security checks, troubleshooting, and service improvement.

When we no longer need your personal data, we will securely delete or anonymise it so that you can no longer be identified.

Data Processors and Sharing of Personal Data

We may share your personal data with third parties who act as our data processors and who process data on our behalf to support our services. These may include:

IT and hosting providers: companies that provide hosting, storage, and technical support for our systems and digital tools.

Payment service providers: secure payment processing services that handle transactions and help prevent fraud.

Professional advisers: accountants, legal professionals, or consultants who require access to relevant data to provide their services, subject to confidentiality obligations.

Where we use data processors, we ensure appropriate contracts are in place requiring them to process your personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection law.

We may also share personal data where required by law, for example with law enforcement, courts, regulators or tax authorities, or where necessary to establish, exercise or defend legal claims.

We do not sell your personal data.

International Data Transfers

Where it is necessary to transfer your personal data outside the United Kingdom or the European Economic Area, we will only do so where appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to ensure your data is protected to a standard equivalent to that in the UK.

Your Data Protection Rights

Under UK data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Your rights include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.

Right to rectification: you can ask us to correct inaccurate personal data and complete incomplete information.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restrict processing: you can request that we limit the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or we need the data for legal claims.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request receipt of your personal data in a structured, commonly used and machine-readable format, and have it transmitted to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights

If you wish to exercise any of your rights, or if you have questions about how we handle your personal data, you can contact us using the contact details provided on our main service pages. To protect your privacy, we may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns directly.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures are designed to provide a level of security appropriate to the risks presented by the processing of your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updated version will be made available through our usual customer information channels. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.



  • Spend less
    Spend less
    with our
    man and van service!
    BOOK NOW

Get to the end of those moving miles with our man and van Mile End

For all your belongings that must be relocated, the man and van we offer for E1 sorts it all out. Supported by all the above services and fantastic logistical planning, we move you in E3 at minimum effort and expense to you, with maximum satisfaction. Don’t risk the consequences of going with less experienced firms. For comprehensive, best value efficiency to reinstall your stuff at a new venue, call our man and van Mile End for advice and receive a wonderful quote.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Mile End Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 4 Roach Rd
Postal code: E3 2PD
City: London
Country: United Kingdom

Latitude: 51.5408200 Longitude: -0.0215400
E-mail:
[email protected]

Web:
Description: Our man and van moving specialists in Mile End, E1 will help you to move without any trouble and at minimum cost. Contact us by phone today!
Back To Top