Terms and Conditions

Man and Van Mile End Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Mile End provides removal and related services, including but not limited to man and van hire, household moves, office relocations, small removals and associated transport services. By making a booking, using our services or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

1.1 "Company" means Man and Van Mile End, the provider of the removal and transport services.

1.2 "Customer" means the person, firm or organisation requesting or receiving the services.

1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, or related services provided by the Company, including man and van hire in the wider Mile End and surrounding service area.

1.4 "Goods" means all items, belongings, furniture, equipment, boxes and any other property handled, transported or stored in connection with the Services.

1.5 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quote or confirmation provided by the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic, student and commercial customers. The exact scope of work will be set out in a quote or booking confirmation based on information supplied by the Customer.

2.2 Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembling of furniture, or any work requiring a qualified tradesperson.

2.3 The Company reserves the right to use such vehicles, personnel and equipment as it deems appropriate to perform the Services safely and efficiently.

2.4 The Company does not provide long-term storage services unless expressly agreed. Any short-term holding of Goods in vehicles or premises will be incidental to the transport service and subject to these Terms and Conditions.

3. Booking Process

3.1 Bookings may be made by the Customer by contacting the Company and providing details of the required Services, including collection and delivery addresses, property access details, approximate volume of Goods, preferred date and time, and any special requirements.

3.2 Quotations are based on the information supplied by the Customer. The Customer is responsible for ensuring that all information is complete and accurate. If the information is incorrect or incomplete, the Company may adjust the charges or, if necessary, decline or suspend the Services.

3.3 A booking is not confirmed until the Customer has accepted the quote and the Company has issued a confirmation. The Company may require a deposit or pre-payment to secure the booking. If a deposit or pre-payment is requested and not paid by the deadline stated, the Company may release the booking slot without further notice.

3.4 The Company will use reasonable efforts to meet the Customer's preferred dates and times for Services but does not guarantee availability until the booking has been confirmed.

3.5 The Customer must inform the Company at the time of booking about any factors that may affect the Services, including limited vehicle access, parking restrictions, congestion zones, stairs, lifts, or any items requiring special handling.

4. Pricing and Payment Terms

4.1 Prices may be quoted on an hourly rate basis or as a fixed price, depending on the nature of the job and the information provided by the Customer.

4.2 Hourly rate bookings will be charged from the time the vehicle and staff arrive at the collection address or the booked start time, whichever is later, until completion of unloading at the final delivery address, subject to any minimum charge period stated in the quote or confirmation.

4.3 Fixed price bookings are based on the agreed scope of work. If the actual work required differs significantly from the agreed scope, due to additional items, extra addresses, delays caused by the Customer, access issues or other factors beyond the Company's control, the Company may apply additional charges at its standard rates.

4.4 Unless otherwise stated, all prices are exclusive of any congestion charges, tolls, parking fees, fines or penalties. Such costs incurred in performing the Services will be payable by the Customer in addition to the quoted price.

4.5 Payment is due on completion of the Services on the same day, unless otherwise agreed in advance in writing. The Company reserves the right to require full or part payment before commencement of the Services.

4.6 If payment is not made when due, the Company may charge reasonable interest and administration fees and may suspend further Services until all outstanding amounts are settled.

5. Customer Responsibilities

5.1 The Customer is responsible for:

(a) Obtaining and paying for any parking permits, dispensations or other permissions required to carry out the Services at both collection and delivery addresses.

(b) Ensuring that there is suitable and safe access for the vehicle and staff, including informing the Company of any access restrictions or hazards.

(c) Packing all Goods safely, securely and appropriately, unless packing is expressly included in the Services.

(d) Removing all personal documents, cash, jewellery and other valuables from the Goods prior to the move.

(e) Being present or appointing a representative at both collection and delivery to ensure the correct Goods are moved and to sign any job sheets or acknowledgements.

5.2 The Customer will ensure that all Goods are owned by the Customer or that the Customer has full authority from the owner to move them.

6. Cancellations, Amendments and Delays

6.1 The Customer may cancel or amend a booking by giving notice to the Company. Cancellation charges may apply depending on the amount of notice given.

6.2 Where the Customer cancels a confirmed booking:

(a) If more than 48 hours' notice is given prior to the agreed start time, any deposit paid may be refunded or transferred at the Company's discretion, subject to reasonable administration costs.

(b) If between 24 and 48 hours' notice is given, the Company may retain all or part of any deposit to cover lost booking time and administrative expenses.

(c) If less than 24 hours' notice is given, the Company may charge up to 50 percent of the estimated job value or retain the full deposit, whichever is greater.

6.3 If the Customer fails to be present at the agreed time and location or is not ready for the move, waiting time may be charged at the Company's standard hourly rates. If delays make it impractical to complete the Services, the Company reserves the right to treat the booking as cancelled by the Customer and apply cancellation charges.

6.4 The Company will use reasonable efforts to arrive and complete the work within agreed timeframes but cannot be held liable for delays caused by traffic, road closures, weather, mechanical issues, accidents or other circumstances beyond its reasonable control.

7. Excluded Items and Waste Regulations

7.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will not remove domestic or commercial waste, rubbish, hazardous materials or prohibited items unless expressly agreed and properly authorised.

7.2 The following items will not be carried or handled by the Company:

(a) Hazardous or dangerous goods, including but not limited to gas cylinders, fuels, chemicals, solvents, paints, explosives, firearms and ammunition.

(b) Perishable goods that may deteriorate or cause contamination.

(c) Illegal items or items obtained unlawfully.

(d) Waste intended for disposal, including black bags of rubbish, building waste and fly-tipped materials, except where the Company has specifically agreed and is lawfully registered to carry such waste.

7.3 The Customer must not present items for removal that would breach waste disposal laws or regulations. Any waste removal must be discussed in advance and may be subject to additional charges and documentation.

7.4 If prohibited or hazardous items are discovered during the move, the Company may refuse to move them, suspend the Services, or require the Customer to arrange safe disposal. The Customer will be responsible for all costs, losses, fines or penalties arising from any breach of waste or environmental regulations caused by the Customer's instructions or omissions.

8. Liability and Limitations

8.1 The Company will take reasonable care in handling, loading, transporting and unloading the Goods. However, the Company's liability is subject to the limitations in this section.

8.2 The Company will not be liable for loss or damage to Goods unless caused by the Company's negligence or breach of duty. Normal wear and tear, minor scuffs and marks that may reasonably occur during a removal are not covered.

8.3 The Company will not be liable for:

(a) Any loss or damage arising from the inadequate or improper packing of Goods by the Customer.

(b) Damage to furniture or Goods that were already defective, weak, faulty or previously repaired.

(c) Damage to the internal workings of appliances or electronic devices unless there is visible external damage directly caused by the Company.

(d) Loss or damage involving Valuable Items such as money, jewellery, watches, precious metals, stones, deeds, securities, important documents or collections. Such items must not be included in Goods for removal.

(e) Indirect or consequential losses, including loss of profits, income, business, contracts, goodwill or anticipated savings.

8.4 Unless otherwise agreed in writing, the Company's total liability for any claim arising from a single job, whether for loss, damage or otherwise, shall not exceed a reasonable replacement value of the affected Goods or a fair proportion of the overall job charge, subject to any applicable legal minimums.

8.5 The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Customer must provide evidence of the damage and cooperate with any reasonable investigation.

8.6 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

9. Property Damage and Access

9.1 The Company will take reasonable care to avoid damage to property, including floors, walls, doors and fixtures, while carrying out the Services. The Customer should take reasonable steps to protect floors and surfaces if they have particular concerns.

9.2 The Company shall not be liable for damage to property where such damage arises from:

(a) The movement of items that, due to their size or shape, cannot easily be moved through standard doorways, stairwells or access points.

(b) Pre-existing structural weaknesses, poor condition, or defects in the building, flooring or fixtures.

9.3 If access is restricted or unsafe, the Company may refuse to move certain items or may suggest alternative methods, which may incur additional costs. The Customer is responsible for any additional expenses arising from poor or restricted access.

10. Insurance

10.1 The Company maintains appropriate insurance cover for its operations in line with industry practice. This insurance may not cover all types of loss or damage to Goods and does not replace the need for the Customer to hold their own insurance if required.

10.2 The Customer is encouraged to check existing home, contents or business insurance policies and, if necessary, arrange additional cover for Goods during removal or transit.

11. Complaints and Disputes

11.1 If the Customer has any concerns or complaints regarding the Services, they should raise them with the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.

11.2 The Company will use reasonable efforts to resolve any disputes promptly and fairly. If a dispute cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution where appropriate.

12. Data Protection and Confidentiality

12.1 The Company will handle any personal data provided by the Customer in connection with the Services in accordance with applicable data protection laws and its internal policies.

12.2 Personal data will be used only for the purposes of administering bookings, providing the Services, handling payments, and dealing with any queries or disputes.

12.3 The Company will take reasonable steps to keep Customer information secure and will not disclose it to third parties except where necessary for the performance of the Services, for legal or regulatory reasons, or with the Customer's consent.

13. Variation and Termination

13.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.

13.2 Either party may terminate the Contract if the other party commits a material breach that cannot be remedied, or if it can be remedied but is not remedied within a reasonable period after written notice.

13.3 On termination, the Customer will pay for all Services provided up to the date of termination and for any unavoidable costs incurred by the Company as a result of the termination.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and interpreted in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with the Services or these Terms and Conditions.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

15.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.

15.4 These Terms and Conditions, together with any written quote or booking confirmation, set out the entire agreement between the Company and the Customer regarding the Services and supersede any prior discussions, correspondence or understandings.



  • Spend less
    Spend less
    with our
    man and van service!
    BOOK NOW

Get to the end of those moving miles with our man and van Mile End

For all your belongings that must be relocated, the man and van we offer for E1 sorts it all out. Supported by all the above services and fantastic logistical planning, we move you in E3 at minimum effort and expense to you, with maximum satisfaction. Don’t risk the consequences of going with less experienced firms. For comprehensive, best value efficiency to reinstall your stuff at a new venue, call our man and van Mile End for advice and receive a wonderful quote.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Mile End Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 4 Roach Rd
Postal code: E3 2PD
City: London
Country: United Kingdom

Latitude: 51.5408200 Longitude: -0.0215400
E-mail:
[email protected]

Web:
Description: Our man and van moving specialists in Mile End, E1 will help you to move without any trouble and at minimum cost. Contact us by phone today!
Back To Top