Terms and Conditions for Man And Van Mileend

These Terms and Conditions set out the basis on which Man And Van Mileend provides moving, transport, clearance, and related man and van services in the UK. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear and fair arrangement between the service provider and the customer. Nothing in these terms affects your statutory rights as a consumer under UK law.

For the purposes of these terms, references to “we,” “us,” or “our” mean the service provider operating under the name Man And Van Mileend, and references to “you” or “the customer” mean the person requesting or receiving the service. These terms apply to domestic and commercial bookings unless otherwise agreed in writing. The services may include transportation of household items, furniture, boxes, single items, light removals, loading and unloading assistance, and related labour, subject to availability and suitability of the job.

By using the Man And Van Mileend service, the customer confirms that the information provided at booking is accurate and complete. This includes the collection and delivery addresses, access details, item descriptions, dates, times, and any special handling requirements. If the information changes after booking, the customer must notify us as soon as reasonably possible so that we can assess whether the original quote, vehicle size, crew size, or schedule remains suitable.

1. Booking process

Bookings may be made by providing the details necessary for us to assess the job and issue a quotation. A booking is only confirmed once we have accepted the work and, where required, received any deposit or written confirmation requested at the time of booking. We reserve the right to decline any booking if the job appears unsafe, unlawful, outside our service scope, or materially different from the information supplied.

The customer should provide an accurate inventory or description of the items to be moved, the number of floors involved, parking or loading restrictions, and any items requiring extra care, such as fragile goods, heavy appliances, or awkward furniture. For van hire and moving services, estimates may be based on the information given and may be adjusted if the actual job differs materially from the original description. We may refuse to move items that are prohibited, unsafe, excessively heavy without prior notice, or not properly packed.

2. Quotation and service scope

Any quotation provided is based on the facts known at the time and may be either fixed or estimated depending on the nature of the job. Unless we expressly state otherwise, quotations are valid for a limited period and may be withdrawn or revised if the customer changes the job details, delays the appointment, or requests additional services. Pricing may also change if there are unforeseen access difficulties, waiting time, congestion, additional labour, or disposal requirements.

Our man with a van services are designed to be practical and flexible, but they do not include any work not agreed in advance. If the customer needs dismantling, reassembly, packing, stair carrying beyond the agreed arrangement, specialist lifting, or disposal of waste, these services must be discussed beforehand. We may use subcontractors or additional staff where necessary to complete the service efficiently and safely, and any such support remains subject to these terms.

3. Payments

Payment terms will be explained at the time of booking. Unless agreed otherwise, payment is due on completion of the service, and we may require a deposit, partial advance payment, or full prepayment for certain jobs, especially where materials, waiting time, or disposal charges are anticipated. We accept payment by the methods notified to the customer in advance and may refuse to start or continue work if payment arrangements are not met.

All prices are stated in pounds sterling and may be subject to VAT where applicable. Any parking charges, tolls, congestion charges, permit costs, waste disposal fees, or third-party expenses incurred in connection with the job may be added to the final bill if not already included in the quotation. If the customer fails to pay any undisputed amount when due, we may charge reasonable administrative costs, interest, or recovery costs permitted by law.

Where a payment card is used, the customer confirms that they are authorised to use that card and that sufficient funds are available. We may take payment immediately following completion of the service or, where agreed, after the job has been invoiced. Discounts, promotions, or special rates are offered at our discretion and may be withdrawn without notice unless they have already been confirmed in writing for a specific booking.

4. Cancellations and changes

If you need to cancel or reschedule your booking, you must notify us as soon as possible. Cancellation charges may apply depending on how much notice is given, whether a vehicle or crew has already been allocated, and whether the job involves fixed costs or third-party arrangements. If the customer cancels at short notice or fails to be present for the agreed appointment, we may charge a reasonable fee to cover lost time and costs.

We may also cancel or postpone a booking if weather, traffic disruption, vehicle breakdown, staff illness, unsafe access, or other events beyond our reasonable control make it impractical or unsafe to proceed. In such cases, we will use reasonable efforts to rearrange the service at a mutually convenient time. We are not liable for delay or cancellation caused by circumstances outside our control, provided we act reasonably and communicate the situation promptly.

5. Customer responsibilities

The customer is responsible for ensuring that goods are ready for collection at the agreed time, that access is available, and that the route to and from the property is reasonably clear. If parking permits, building access permissions, keys, lifts, or security codes are needed, it is the customer’s responsibility to arrange them unless we have expressly agreed to do so. Delays caused by incomplete access arrangements may result in additional waiting charges or the need to rearrange the booking.

The customer must ensure that all items are adequately packed, protected, and labelled where appropriate. Unless we have agreed to pack items ourselves, we are not responsible for damage to items that were inadequately packed, improperly sealed, or fragile without suitable protection. The customer should also remove loose fittings, liquids, hazardous materials, and personal valuables before the move unless they are expressly included in the agreed service.

Customers must not ask us to carry out illegal, unsafe, or abusive tasks. We may refuse to handle any item that appears dangerous, unstable, contaminated, or prohibited by law. If we reasonably believe that continuing would pose a risk to health, safety, or property, we may stop the service and charge for work already completed.

6. Liability

We will exercise reasonable care and skill in providing our Man And Van Mileend moving services. If we cause loss or damage through negligence, we may be responsible for direct damage to property caused by our staff while handling items. However, our liability is limited to the extent permitted by law and does not extend to indirect or consequential losses, loss of profit, emotional distress, or business interruption unless such liability cannot lawfully be excluded.

We are not liable for damage that results from pre-existing defects, poor packaging, hidden weaknesses, inherent vice, or the nature of the item itself. We are also not responsible for loss or damage caused by the customer’s instructions, third-party actions, unsuitable access, or circumstances beyond our reasonable control. Any claim for damage must be reported to us promptly and, where possible, before the service vehicle departs so that the issue can be assessed.

Where a claim is made, the customer must provide reasonable evidence, including photographs and a description of the alleged loss or damage. We may require the item to be inspected and may seek repair, replacement, or compensation up to the fair value of the proven loss, taking into account age, condition, and wear and tear. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

7. Waste regulations and disposal services

If we agree to remove, transport, or dispose of waste, the customer must ensure the waste has been properly described in advance. Waste may include household rubbish, furniture, appliances, and other non-hazardous items, subject to acceptance. We operate in accordance with applicable UK waste regulations and may refuse any waste that is hazardous, clinical, contaminated, asbestos-containing, chemical, or otherwise prohibited.

The customer confirms that any waste presented for collection is lawfully theirs to dispose of and has not been mixed with hazardous substances unless previously disclosed and accepted. We may ask the customer to separate items, provide additional details, or sign paperwork relating to waste transfer where required. If the load contains items not declared in advance, we may revise the price, refuse the collection, or dispose of only the permitted portion.

For any waste clearance service, the customer must not include batteries, oils, gas cylinders, solvents, paints, sharp medical waste, or other regulated materials unless we have expressly agreed and are legally permitted to handle them. We reserve the right to leave behind any item that cannot lawfully be transported or processed. The customer remains responsible for ensuring that any disposal request complies with local and national law, and we may pass on any costs, penalties, or extra charges arising from inaccurate descriptions or unlawful presentation of waste.

8. Delays, access, and waiting time

Our schedules are planned to a reasonable estimate, but arrival and completion times may vary due to traffic, weather, loading conditions, or prior jobs running over. We will aim to keep the customer informed if delays are expected. If the customer is not ready at the agreed time, or if access is not available, waiting time may be charged at the applicable rate, and the booking may need to be rescheduled if delays become excessive.

If the customer requests additional stops, extra labour, or changes to the route during the service, we may revise the price accordingly. We are not responsible for missed deadlines, tenancy handovers, or other time-sensitive commitments unless we have expressly agreed in writing to a guaranteed arrival or completion time. The customer should allow sufficient time for collection, transit, unloading, and any unforeseen delays.

9. Insurance and property care

We will take reasonable steps to protect items and property during loading, transit, and unloading. Where insurance cover is in place, it will apply only in accordance with the relevant policy terms and any exclusions, limitations, or excesses. The customer is encouraged to obtain their own insurance for particularly valuable, fragile, or irreplaceable items, as standard service cover may not reflect full retail or sentimental value.

We are not responsible for damage to floors, walls, stairways, lifts, or doorways unless caused by our negligence and not resulting from normal movement of large items through confined spaces. The customer should notify us in advance of fragile surfaces, narrow access, low ceilings, or other risks. If the customer asks us to proceed despite obvious risk, that may limit or exclude liability to the extent permitted by law.

10. Governing law and general provisions

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless the customer is a consumer resident in another part of the UK and mandatory local consumer rules apply. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

No waiver by us of any breach or default will be treated as a waiver of any later breach. We may update these terms from time to time, and the version applicable to your booking will be the one in force at the time the booking is confirmed unless a later change is required by law. By proceeding with a booking for Man And Van Mileend, the customer confirms that they have read, understood, and agreed to these terms in relation to the requested service.