Terms and Conditions for Man And Van Mileend
These Terms and Conditions set out the basis on which Man And Van Mileend provides moving, transport and related services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear and fair framework for both parties, covering the booking process, payment, cancellations, liability, waste handling and the governing law that applies to the service. If any part of these terms is not understood, the customer should seek clarification before confirming a booking.
In these Terms and Conditions, “we”, “us” and “our” refer to Man And Van Mileend, and “you” or “customer” refers to the person, business or organisation placing the booking or receiving the service. The words service, job, booking and assignment may be used to describe a removal, delivery, transport or related task. These terms apply to domestic and commercial customers unless a separate written agreement states otherwise.
All bookings are accepted subject to availability. A booking is not confirmed until we have provided acceptance, which may be by written message, email, text, invoice, or other clear confirmation method. The customer must provide accurate details, including the collection and delivery locations, access information, item descriptions, preferred date and time, and any special handling requirements. If the customer gives incomplete or incorrect information, we may revise the quotation, adjust the vehicle size or staffing needs, change the schedule, or decline the job if necessary.
The booking process usually begins with an enquiry, after which we may provide an estimate or fixed quotation based on the information supplied. Any quotation is valid only for the period stated or, if no period is stated, for a reasonable time. Quotes are based on the details given at the time of enquiry and may change if the scope of work changes. This may include additional items, extra floors, difficult access, waiting time, parking restrictions, long carries, or the need for dismantling or reassembly. We may ask for photographs or further information before confirming the price.
If a booking requires a deposit, that deposit must be paid by the date specified to secure the date and time. A deposit may be non-refundable where we have reserved vehicle capacity, staff time or turned away other work in reliance on the booking, unless the law requires otherwise. The customer is responsible for ensuring that all items are packed safely and that fragile items are protected unless we have agreed in writing to pack or prepare them. We may refuse to move items that are unsafe, illegally held, or likely to cause damage to property or injury to persons.
The customer must ensure that there is suitable access at both collection and delivery points. This includes permission to enter the premises, access to lifts or stairways, and any necessary parking arrangements or permits. If we are delayed because access is not available, because keys are unavailable, or because the property is not ready, waiting charges may apply. If our team is required to attend for a timed booking and cannot complete the work due to customer-related issues, the service may still be charged in full or in part depending on the circumstances.
Payments
Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may accept bank transfer, card payment, cash or another approved method. Any payment method that involves processing fees, reversals or delays may be subject to additional terms. The customer must pay all charges in full, without deduction, set-off or withholding unless required by law.
Where a quotation is based on estimated time, the final charge may vary if the job takes longer than expected, provided the extra time is reasonably caused by circumstances such as access problems, added items, traffic disruption, waiting time, or customer requests outside the original scope. Any additional charges will be calculated using the rates agreed at booking or, if no rate was agreed, our standard pricing in force at the time. We may issue an updated invoice if the service changes materially during the job.
Late or failed payments may result in recovery action. The customer will be responsible for any reasonable costs incurred in collecting unpaid sums, including administrative costs, bank charges, and, where permitted by law, legal or debt recovery costs. Man And Van Mileend reserves the right to suspend future services, retain goods where lawful, or refuse further bookings until outstanding balances are settled. Nothing in these terms affects any statutory rights the customer may have as a consumer.
Cancellations must be made as soon as possible. If you wish to cancel or rearrange a booking, you should notify us promptly so that the reserved time may be released. Cancellation charges may apply depending on how much notice is given and whether any non-recoverable costs have already been incurred. For example, a late cancellation may result in the deposit being retained or a proportion of the full fee being charged where we have reasonably relied on the booking.
If we need to cancel or reschedule due to vehicle breakdown, unsafe conditions, staff unavailability, severe weather, or other events beyond our reasonable control, we will use reasonable efforts to offer an alternative time. We will not be liable for losses arising from such circumstances except where required by law. Where we cannot reasonably provide an alternative, any advance payment for the unperformed part of the service will be refunded, subject to lawful deductions for work already completed.
If the customer is not present, not contactable, or unable to proceed at the arranged time, and we cannot complete the job, we may treat this as a late cancellation or failed attendance. In that case, reasonable charges may apply for travel, waiting, and any time already spent. Customers are encouraged to review the booking details carefully and to ensure that all required parties are available. Any request to change the date, time or scope of the job is subject to our agreement and operational availability.
Liability
We will take reasonable care in performing the service. However, our liability is limited to losses that are a direct and foreseeable result of our breach of contract or negligence. We are not liable for indirect or consequential losses, such as loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Customers must ensure that items are properly packed, labelled and protected unless we have agreed otherwise. We are not responsible for damage to fragile, poorly packed, defective, pre-damaged or unsecured items where the risk arises from the customer’s packaging, instructions or the inherent nature of the goods. Similarly, we are not responsible for damage caused by items that are too heavy, unstable, incorrectly described, or unsuitable for transport without specialist equipment, unless we have agreed in writing to handle them and have been given accurate information.
If we are asked to dismantle, reassemble, carry, lift, load, unload, or place items in a specific position, we will do so only where it is safe and reasonably practicable. We may refuse to carry out any task that could damage property, breach safety requirements, or create a risk to our staff or others. The customer is responsible for removing hazards such as loose cables, unsteady furniture, obstructed pathways, or unsafe loading conditions. We are not liable for pre-existing damage to walls, flooring, fixtures, lifts or access points.
Waste Regulations
Where our service includes the removal or disposal of unwanted items, the customer must ensure that the waste is accurately described. We may need details about the type, quantity and condition of the items in order to comply with applicable waste laws. The customer must not use our service to dispose of hazardous, prohibited or illegal waste unless we have expressly agreed to handle it and have the required authority or arrangements to do so. This includes, but is not limited to, asbestos, chemicals, clinical waste, gas cylinders, oils, solvents, and items contaminated by hazardous substances.
Under UK waste regulations, waste must be transferred responsibly and to authorised facilities or recipients where required. When we collect waste on your behalf, ownership and responsibility may transfer only in accordance with the applicable legal process and the information provided at the time of collection. The customer confirms that any waste presented for collection is lawfully owned or lawfully abandoned for disposal and that no third-party rights are infringed by its removal. We may refuse any waste that appears unsafe, misdescribed or unsuitable for transport or disposal.
Where the law requires a waste transfer note, consignment note, or other record, the customer agrees to provide the necessary information and cooperate with completion of those documents. Incorrect or incomplete information may result in refusal of collection, additional charges, or reporting to the appropriate authority if required by law. The customer remains responsible for ensuring that waste placed into our care has been separated appropriately and does not contain items prohibited from mixed disposal. We do not accept responsibility for penalties arising from false or misleading descriptions supplied by the customer.
General Provisions
We may subcontract all or part of the service where appropriate, but we remain responsible for the performance of the agreed service subject to these terms. Our employees, agents and subcontractors are entitled to rely on the protections and limitations in this agreement. If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated as severed to the extent necessary, and the remaining provisions will continue in full force.
Failure by us to enforce any right or provision under these terms does not constitute a waiver of that right or provision. A waiver will be effective only if made in writing. These terms, together with any written quotation, invoice or booking confirmation, form the entire agreement between the parties regarding the service, unless a separate written contract has been signed. Any variation must be agreed in writing by an authorised representative of Man And Van Mileend.
Customers should keep a copy of the booking confirmation, quotation and any correspondence relating to changes, additional charges or special instructions. Any notice under these terms may be given by electronic message, email, text, or other reasonable communication method used in the booking process. Notices are deemed received when delivered or, if sent outside normal business hours, on the next working day, unless proven otherwise.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. If the customer is based in Scotland or Northern Ireland, mandatory local consumer protections will apply where required by law, but the governing law of the contract remains as stated unless otherwise agreed in writing. Any dispute shall be subject to the jurisdiction of the courts of England and Wales, without prejudice to any mandatory legal rights that cannot be excluded.
By proceeding with a booking, the customer confirms that they have read, understood and accepted these terms. The aim of Man And Van Mileend is to provide a reliable man and van service with clear expectations on pricing, cancellation, care of goods and lawful disposal of waste. These terms are intended to be fair, practical and legally compliant, while allowing the service to operate efficiently and safely for both domestic and business customers.